Welcome to the Dural Poolsmart Web Store 9651 4133

Customer Service

Shipping & Delivery

Orders are dispatched daily from our shop in Dural, Sydney during normal business hours.

Delivery Charges

All orders valued at under $50.00 will have freight charges calculated by our system. For orders over $50.00 excluding freight there is free shipping within NSW. If outside NSW freight will be calculated based on the weight and size of the goods and your location and this will be contacted by our system.

Goods Carrier

Most parcels are shipped via Australia Post. But bulky items will be shipped via TNT Express couriers. Both delivery services are secure and reliable and each parcel carries a barcode with a tracking number which is Emailed to your Email address once the item is shipped allowing you to fully track your parcel.

Acceptance of Delivery

A signature will be required on delivery and if you are not home to receive your parcel a delivery card will be left in your letterbox informing you of how to collect your parcel during normal business hours. Parcels will be held by each delivery service for their maximum hold time so should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-delivery. Freight charges paid for the original dispatch and are not refundable. With this in mind, it's best to supply a work delivery address whenever possible (ensure you can accept them at work).

Delivery Times

Dural Poolsmart cannot guarantee exact delivery times. Occasionally, some delays may occur from our carriers that we have absolutely no control over. In these circumstances, Dural Poolsmart will not be liable for any delays, expenses or damages incurred. Customers must ensure that they enter the correct delivery address details at the time of ordering. Should you enter the wrong address, Dural Poolsmart is not obliged to re-send the order to the correct address at our expense.

Privacy & Security
Dural Poolsmart is committed to the protection of personal information. We are bound to comply with the National Privacy Principles under the privacy act, 1988 (Cth) relating to personal information. The principles set out in this document apply to personal information you provide via our website, promotions or other sources.

We collect personal information about our customers, such as their names, addresses telephone numbers, email addresses and credit card and eftpos details where this information is necessary for us to carry out our business activities. Specifically this means we gather personal information to enable us to:
• Contact customers from time to time to obtain an assessment of product performance and quality, including contacting customers following purchase to ensure that the product is working.
• Inform our customers via direct marketing about developments in our business including new lines of product and up-coming promotions. We may use service providers (such as graphic designers, printers and posting services) to assist us with this. Recipients of our mail outs may notify us should they wish to discontinue receipt at any time.
• Access customer’s details quickly by our personnel for warranty or product performance issues.

Dural Poolsmart collects Personal Information primarily to supply customers with the products and services ordered from it and its related companies. Dural Poolsmart also collects and uses Personal Information for secondary purposes including:
• billing and account management
• business planning and product development; and
• To provide indviduals with information about promotions, as well as the products and services of Dural Poolsmart affiliated companies and other organisations.
• To enhance the online shopping experience by displaying products and/or services that match the personal preferences of individuals based on their previous website browsing history and/or buying activity.
We collect personal information directly from the individual concerned wherever practicable. Where information is not obtained directly from the individual, we obtain personal information in accordance with law. We may also collect information through email contact or through access to our web site www.store.poolsmart.com.au . Any request for information through these manners will require the person requesting the information to provide to us certain personal information including mailing and email addresses.

The personal information that we hold is generally kept confidential. However, in servicing our customers, we may be required to disclose personal information to certain third parties, which may include:
• Onsite maintenance staff for servicing or repair work to be carried out.
• Our suppliers where they are required to carry out warranty work on their products on site.

We do not disclose personal information for the purpose of third party direct marketing.

We only disclose personal information to third parties where we are expressly requested to do so by our customers in relation to their dealings with us or as required by law.

We make every effort to ensure that the personal information we collect is kept secure and take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. We also take reasonable steps to destroy or permanently de-identify personal information if it is no longer required.

We make every effort to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. We will, on request, provide you with details of the personal information we have collected about you. To obtain details of this information, or if you wish us to update your personal information, please contact us by e-mail at info@poolsmart.com.au or by telephone on 02 9651 4133 or fax 02 9651 4122.
Returns & Replacements
We will not refund for return of an item if an incorrect choice has been made. If you require help with making a choice please contact us and we will help you as much as we can. We will not be held responsible for incorrect choice unless we have visited your site and advised what is required (note this will incur charges).
If in the unlikely event that yoyur item is damaged in transit please do not sign for the item. Instruct the delivery driver to return the item to us and we will send out a replacement as soon as possible.
Ordering
Orders placed and paid for will be honoured at the pricing of the time but pricing on future orders may be changed. A valid Email address and delivery address must be supplied at the time of ordering.
Payment, Pricing & Promotions
Payment for all orders must be paid through our online ordering system. All prices are valid at time of ordering and pricing may be changed at any time. We occasionally may run promotions and these will only be valid for the advertised time and no further orders outside this time will attract the promotion.
Viewing Orders
To view your current and any historic orders please log into your account and go to the my orders link.
Updating Account Information
To update your account information or personal details please log into your account and go to the my account link to change your personal, delivery and other details..
ABN: 66 090 078 158 Contractor Licence # 275207C